Frequently Asked Questions
Everything you need to know about your Diamonds International experience, from shipping to jewelry care.
Are your diamonds ethically sourced and certified?
Yes, every diamond at Diamonds International is ethically sourced through the Kimberley Process. All our major stones are accompanied by grading reports from world-renowned laboratories such as GIA, EGL, or IGI to ensure authenticity and quality.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange on most items, provided they are in their original, unworn condition with all security tags attached. Please note that custom-made or engraved pieces are final sale.
Do you offer international shipping and insurance?
We provide secure, fully insured international shipping to most countries. All high-value shipments require a signature upon delivery to ensure your luxury purchase arrives safely at your doorstep.
How can I determine my correct ring size?
We provide a comprehensive printable ring size guide on our website. Alternatively, you can visit any of our physical boutique locations for a professional fitting, or contact our concierge to have a physical ring sizer mailed to you.
What kind of warranty do you provide for your jewelry?
Diamonds International offers a lifetime warranty against manufacturing defects. We also provide complimentary cleaning and inspection services at any of our store locations to help maintain the brilliance of your jewelry.
Can I customize a piece of jewelry?
Absolutely. Our 'Design Your Own' service allows you to select your preferred setting, metal type, and loose diamond to create a unique piece. Our master jewelers are available for consultations to bring your vision to life.